PRIVACY POLICY

ULTRA EPOXY values the protection of individual privacy. We prioritize building open, trustworthy, and dependable relationships while providing top-quality products. We collect information from most website visitors to enhance user experience and deliver relevant content. Customer information is also utilized for marketing purposes. Below, we outline the information we collect, how we use it, and where it is stored.

While this notice applies to our entire website, it is especially important for you to understand how we keep and store your information when making a purchase. After reviewing the rest of the policy, please feel free to contact us if you have any questions regarding your personal information.

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Who we are? ULTRA EPOXY is a U.S.-based provider of concrete coatings and decorative concrete flooring products. We offer professional-grade products to contractors, architects, home and business owners, along with product knowledge and technical support to our customers and their clients.

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What information do we collect? We collect personal data through website analytics, live chat interactions, contact forms, user accounts, and third-party security services.

Analytics provides information such as the number of page views and specific actions taken on a page. For example, clicking a button to add a product to your shopping cart or clicking a button on a landing page to learn more. We use Google Analytics to process analytics data. You may refer to Google's privacy policy for more information. When you fill out a contact form, we collect and retain your name and email information. We also note if you would like to receive communications from us in the future. When you engage in live chat conversations with us, we retain your name, email, and phone number. We utilize LiveChat as our live chat service provider. You may refer to LiveChat's privacy policy for more information. Your personal information provided during user account creation or product purchases is retained by us. This may include your full name, email address, phone numbers, home and/or work addresses, and items previously purchased. Your payment information is used for processing checkout requests and is only retained if you choose the option to "save my payment information." Our online store and account creation functionality are powered by Wix. You may view Wix's privacy policy for more information. We prioritize your security and utilize CloudFlare to secure our site and your personal information. A cookie is used to facilitate this security measure. You may learn more about CloudFlare and review their privacy policy for more information.

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How do we use personal information? Personalization of content, business information, or user experience Account setup and administration Delivery of marketing and event communications Internal research and development purposes Provision of goods and services Fraud prevention

What legal basis do we have for processing your personal data? Consent: You may provide consent to be included in our mailing list through our contact forms or during the checkout process. You have the option to unsubscribe at any time via the unsubscribe link in our emails or by contacting us using the information provided below. Legitimate interests: We process personal data to provide a better and more relevant user experience for our customers. Vital interests: We process personal data for payment processing and product shipping purposes. Legal obligation: We process personal data for fraud prevention.

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When do we share personal data? We collaborate with various third parties and service providers to ensure an excellent shopping experience for our customers. We may share personal information with them to support these efforts.

Where do we store and process personal data? Your information is stored on several third-party platforms: Google Analytics, Google AdWords, MailChimp, and LiveChat. Personal information is stored on servers located in the United States, Canada, and the United Kingdom. The policies of our third-party services safeguard your personal information.

How long do we keep your personal data? We retain your personal information indefinitely. If you wish to have it removed, please contact us using one of the methods provided below.

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Your rights in relation to personal data You have the right to request access to our records of your personal data at any time. You can update your personal information on your account page or by contacting us. You can request to have your personal information removed at any time. You can unsubscribe from our newsletters by following the link in the footer of the newsletter or by directly contacting ULTRA EPOXY.

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Use of automated decision-making and profiling We offer discounts and promotions to specific customer groups. Our system automatically applies discounts to customers who have created an account.

We may also profile customers based on their profession or customer type. For example, architects may receive different offers than homeowners, and contractors may receive different offers than the other two groups.

 

How to contact us? You can reach us through any of the following methods: 

Email: info@ultraepoxy.com Phone: +1 (214) 753-4423 Visit: 1201 Ave H, Grand Prairie, TX 75050, USA

Use of cookies Below is a list of cookies and categories used on our website.Use

 

Use of Cookies

We appreciate your interest in our privacy policy and hope this information clarifies any concerns you may have regarding the use of your personal information. We are committed to protecting and securely utilizing your personal information when working with us and interacting with our services.